英文版的道歉信格式（通用5篇）

英文版的道歉信格式 篇1

Dear Mr. wang,

Greetings from the shanghai Huashan hotel!

First of all, I would like to apologize for the unpleasant experiences you had during your recent stay with us. I am most embarrassed to learn about the incidents and service shortcomings that you encountered. Our Senior Management team had discussed your comments in details in our daily meeting and shared them with all the concerned departments to ensure such similar cases will not happen again.

Mr. wang, we ask for your kind understanding and accept our most sincere apologies to you in this respect. I do hope your recent experience would not deter you from staying with us on your next visit to Shanghai and I would be glad if you would allow us the opportunity to show you the true Marriott hospitality.

As a gesture of goodwill and to allow us the opportunity to show you our true hospitality and hopefully to restore your confidence in our hotel; we would like to (offer you breakfast or afternoon tea).

Please do let me know when you plan to visit Shanghai again and I will be delighted and look forward to the opportunity to welcome you back to the huashan hotel again. Please let me know your thoughts and call me any time if I can be any assistant of you and I can be reached at 123456789.

Sincerely yours,

英文版的道歉信格式 篇2

Dear Mr. & Mrs. Wang,

Thank you for choosing to stay at Shanghai hotel and for taking the time to sharing your comments and experiences for our services. I am most

embarrassed to learn about the service shortcomings that you encountered and the problems you had with our Reservation Department. Please accept my sincere apologies on behalf of the hotel.

I have read your comments personally to learn from your comments and experiences and I quite agree that the points you raise are unacceptable and assure you we will do everything we can to rectify them. I have

addressed the issue with the parties concerned so that we may all have the opportunity to learn from it.

I do hope that despite this you will agree that overall the services and facilities of the hotel met with your expectations. I assure you that total customer satisfaction is always our goal and we strive to achieve a high level of seamless and personalized service. This is after all what sets us apart from the competition and makes us truly “Shanghai”.

We are very conscious of the importance in providing a consistent high level of service standards to all our guests and create a most favorable impression with each and every stay.

Please do not hesitate to call me any time if I can be of any assistance.

Yours sincerely,

英文版的道歉信格式 篇3

Dear Mr. Wang,

Thank you for choosing to stay at shanghai Hotel, (and for taking the time to complete our Survey). I was most concerned to learn that you felt that you had a less than satisfactory experience during your time in our

establishment. Please accept my sincere apologies on behalf of the hotel.

I have read your form personally to learn from your comments and

experiences whilst staying with us. I quite agree that the points you raise are unacceptable and assure you we will do everything we can to rectify them. I have raised the matter of the manner and service standard of our associates, room maintenance issue, with the parties concerned so that we may all have the opportunity to learn from it.

I do hope that despite this you will agree that overall the services and facilities of the hotel met with your expectations. I assure you that total customer satisfaction is always our goal and we strive to achieve a high level of seamless and personalized service. This is after all what sets us apart from the competition and makes us truly “abcdefg”.

, I hope that your travel plans will bring you back to Shanghai in the near future, so that we may have the opportunity of taking care of you again and to show you that these regrettable events were not a true

example of our usual high services and hospitality. In the meantime if I, or any of my team, can be of any further assistance to you please do not hesitate to contact me at your earliest possible convenience.

Yours sincerely,

Guest Service Manager

英文版的道歉信格式 篇4

Dear David:

I am afraid that you will think me unpardonably negligent in not having answered your letter dated 7, December sooner, but when I have told you the reason, I trust you will be convinced that the neglect was excusable. When your letter arrived, I was just in Hong Kong. As my family could not forward it to me during my absence, it has been, therefore, lying on my desk until the moment when I took it up. Now the first thing I have to hasten to do is to write to you these few lines to express my deep regret.

I enjoyed many pleasant sights during my trip. I shall be pleased to give you an account to of them when I see you next.

Sincerely yours,

Tom

英文版的道歉信格式 篇5

Dear Dr. M.C.(note: name of the editor),

I am terribly sorry to write this letter to you for my apology.

When I know about this affair, I was not too much startled and shocked, because after the student sent the same article to two of your magazines, I had found it from my E-mail massage. Immediately I gave the student very serious criticizes.

Anyhow, on the following day, the “AFM”(Note: name of the journal), one of the two magazines, gave the feedback response, saying that this article is rejected for some reasons. Therefore, I took it for granted that there is no more problem of “one paper for two magazines”, and neglected apology. Now I do realize this serious matter and feel absolutely sorry about that.

As for this irrecoverable thing, I am to blame. I was so careless with my student’s action. This is a warning to me to be more careful in the future. Although the student’s distributing one article to two magazines is without my permission but only her own action, I do not want to escape from my responsibility as a teacher. In this regard, I am deeply disappointed and saddened. However, I wish this matter will teach my student a lesson.

Lastly, I would like now to apologize to you for all the troubles and problems that have happened. I promise that this kind of thing will never happen again. I hope I can have your forgiveness, and please give me chances to contact with you in the future.

Thank you for listening to what I have said.

Sincerely yours,

A.B.C.(Miss)