面试题：求职者带头作用

描述一下在你的工作经历中，当现有的工序不管用时，你对此怎么做。
答：我工作过的电信公司的入户订单系统简直混乱不堪，定单不能及时地处
理。我搞了一份工作流程表来表明这是影响生产效率的障碍，然后说服我的老板，
应当花10 万美元建立一个全新的系统。他勉强同意了，但要求我这个新系统最
好要能省钱。一年之后，这项计划给投资带来了两倍的收益。
面试官想知道这位求职者起什么样的带头作用，采取什么创新方法改变一种
错误的工序。证明你可以创造性地解决问题并且能对付计划行不通的困境。你是
否达到了你要的效果？

q:describe a time in your work experience when the 　existing process
didn't work,and what you did about it.
a:the order 　entry system at the telecommunications company where
i worked was a rs weren't being processed properlyor in a timely
manner.i did a work flow analysis to identify the bottlenecks,and then
i convinced my boss that we needed to spend one hundred thousand dollars
on a totally new system 　he reluctantly agreed,but with the caveat that
“this had better save us money.”after one year,the project had paid for
the investment twofold.